Terms & Conditions


These terms and conditions apply to the use of the Swan Cottage Flowers website, by accessing this Website and/or placing an order you agree to be bound by the terms, and conditions set out below. If you do not agree to be bound by these terms and conditions, you should not access this Website. If you have any questions relating to these terms and conditions please call us on 07702 919 640, or email swancottageflowers@gmail.com before placing an order.


Payments may be made using a debit, credit card or Paypal. All cards are subject to validation checks and authorisation by the card issuer. We cannot be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorise payment. Ownership of any of our products will only pass to you when we receive full payment of all sums due.

Order Cancellations

If any reason you wish to cancel your order you will be liable for the original transaction fee of the provider you have used for the Commercial Transaction payment. All of the fees originally paid by you to place your order will not be returned to you. 

Course and Workshop Bookings

If you need to cancel your place, you must notify us four weeks or more, by email, before the date of the workshop. You may send a friend or colleague in your place or receive a refund. Any refund will incur a 10% re booking charge

If less than four weeks before the event, you may send a friend or colleague in your place. You are responsible for providing us with any changes in dietary requirements and also for ensuring that all joining instructions are forwarded on to the person attending. No refunds are available if less than 4 weeks notice from the event date.

No transfers of attendees can be made within 48 hours of the workshop.

Should we need to cancel the workshop, you will be either able to transfer your place to another course or receive a full refund.


All of the seeds we offer in our shop are of the highest quality. We guarantee that our seeds will grow after following our instructions.

We pack the majority of our seeds by weight so the number of individual seeds indicated is an approximation only.

Many seed starting problems can be avoided by ensuring you have a designated area before sowing. Always use a high quality potting compost. Maintaining sufficient light and a consistent temperature is critical to seed success.

If your seeds do not perform after following the detailed instructions, please contact us immediately and we will happily send you replacement seeds if available, or refund the purchase price.

Once an order has been placed, we are not able to add or subtract items. If you require any additional items not included in your original order, please place a new order. We are unable to combine separately placed orders/refund postage.

All orders ship via Royal Mail.

Shipping will be between 15/20 days for both UK orders and international orders, from purchase date.

Our guarantee is applicable to the purchase price of the seed only; shipping costs are non-refundable. Swan Cottage Flowers are not liable for any damage or loss resulting from crop failure. Reports must be made within 2 weeks of discovering the problem and within 6 months of purchase.

Oversea’s orders – The buyer will be liable for any additional import duties and/or permits

It is the buyers responsibility to ensure you are fully aware of your country’s restrictions, additional duties and any special requirements in order to receive your order. If your country restricts packages based on value or quantities, you must ensure that each order you place is within this limit.

Any orders returned to Swan Cottage Flowers due to a failure or refusal to pay any duties/taxes are ineligible for a refund of shipping fees and will be subject to a 25% restocking fee.

Gift Vouchers

Gift vouchers can be redeemed against any Swan Cottage shop item, excluding shipping costs.

No cash alternatives are available

Vouchers must be redeemed with 12 months of purchase date.

Dahlia Tubers

We guarantee that our dahlias will grow and are true to variety. We are not responsible for poor customer care, weather, rodent or animal damage. To ensure the best results, follow the detailed growing instructions on Swan Cottage Instagram stories (under highlights) for your tubers. Your dahlias should sprout through the soil within 3-5 weeks from planting. If they fail to sprout within 6 weeks of planting, please notify us immediately.

Problems must be reported by July 31st of the year they were ordered. Replacement tubers will be sent out the following spring, stock allowing, or a refund of the purchase cost.

Shipping will be between 15/20 days for both UK orders and international orders, from purchase date.

Our guarantee is limited to the purchase price of the tubers only; shipping costs are non-refundable. Swan Cottage Flowers are not liable for any damage or loss resulting from crop failure.

Flower Care

Give the flowers fresh cool water and replace every few days. Keeping the flowers in a cool place out of direct sunlight will help them last longer.


Please note that some flowers and plants may be harmful or poisonous.

In particular, your arrangement may contain foxgloves or lily of the valley, – which are poisonous and toxic if eaten, and lilies which can be extremely toxic to cats.

Please do not eat and avoid contact with children and animals. Please handle flowers with gloves and wash your hands before eating or drinking.



You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of our products


As with all shops, we collect personal information from you when you place an order. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and to send you special offers and promotions.

The information we collect is:

Data Protection

If you have questions about your personal data or our privacy policy, please email swancottageflowers@gmail.com or phone us on 07702 919 640.

To see all the information we have about you, and to correct any inaccuracies, please write to:
Data Protection
Swan Cottage Flowers
Swan Cottage
Church Road
Stoke Hammond
Bucks MK17 9BP


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when ordering from us.

Contract creation

The technical steps required to create the contract between you and us are as follows:

Non-acceptance of an order may be a result of one of the following:

The contract will be concluded in English.

Contract cancellation

Please note that you are entitled to cancel this contract within 14 days of you placing the order. Unfortunately, we will not be able to refund any reservations after this date. Any products cut from the garden without your prior cancelation will be chargeable. All products will be cut day before collection for AM collections and 4 hours before collection PM collections. Please note that your right to return Products does NOT apply to products which fall into the following categories unless they are faulty: goods made to your specification; perishable goods (for example flowers and food) or anything else we should include.

When you place an order for flowers, should you realise you have made a mistake or change your mind, we are able to amend to within 10% of the original order 10 days before the agreed collection date. The exception to this is within the 15 working days immediately prior to during the months of June and July, when we regret we are unable to accept amendments or cancellations.

Description of products

Each item purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value.

Force Major –

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Swan Cottage Flower Farm and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


Please check back frequently to see any updates or changes to these Conditions. Questions regarding the Conditions should be directed to: Neil Woodward, Swan Cottage Flowers, Swan Cottage, Church Road, Stoke Hammond, Bucks, MK17 9BP.

Many thanks for your patience reading all of this!